Xerox's Healthcare Solutions Raise ROI for Service Agencies

Problems arise when healthcare professionals try to meet the needs of their patients while also fulfilling administrative duties that call for intensive processing of vital data. Healthcare providers are already stretched thin, and the ongoing COVID-19 outbreak will only increase the strain. Xerox has been a reliable partner for many years in the healthcare industry.

In healthcare, countless moving parts in the value creation chain must work together to produce an outcome. New payment arrangements are putting pressure on providers to find creative ways to improve their services and maintain market share, even as they continue to prioritize traditional cost-cutting initiatives. A provider's bargaining position and market share can benefit from increased value achieved through enhanced efficiency in delivering excellent care. The healthcare industry is highly competitive. Therefore those service providers who can offer patients more excellent value will emerge on top.

Aligning resources, health care professionals, patients, families, and communities to maximize value can be accomplished through networked architecture. It also provides fresh opportunities for study and innovation. The paper uses two case studies to demonstrate how the proposed architecture could be used in practice. Finally, the ramifications of this paradigm for health care system design, technology advancement, and the roles of all stakeholders are discussed.

The fee-for-service system only compensates doctors for providing a single aspect of care, which has historically been a significant obstacle to value creation in health care. This setup made more sense when doctors could do nothing to modify a disease's course. Therefore, value creation was prioritized over operational procedures.

A significant part of providing healthcare is focusing on each patient's needs. Health care delivery and management must shift to achieve this goal, and patients must be made an integral part of the improvement process. Unfortunately, this change is often seen as a threat or unnecessary by leaders and physicians and thus acts as a barrier to health care reform.

Beth Israel Deaconess Medical Center's Picker Commonwealth Program for Patient-Centered Care commissioned national surveys to learn more about patients' priorities in healthcare. In addition, it outlined the essential components of patient-centered care and created a system for assessing its efficacy. Improved care coordination and a positive patient experience depend on these factors.

Providers must adopt collaborative goals, partnerships, and authority allocations to make healthcare more patient-centered. Providers can strengthen teamwork and trust if they work toward a common goal. We must move away from transactional interactions if we want innovation to benefit all parties involved. Furthermore, the current pandemic has highlighted the significance of adaptability and hybrid methods to care delivery.

 

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